Return and Refund Policy for podsaltdubai.ae

Effective Date: [22.10.2024]

1. Introduction

At podsaltdubai.ae, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, we’re here to help. Please review our return and refund policy outlined below.

2. Returns

  • Eligibility: You can request a return within 7 days of receiving your product if the product is defective, damaged, or not as described.
  • Condition: The product must be in its original packaging, unused, and in the same condition as when you received it. Proof of purchase (receipt or order confirmation) is required for all returns.
  • Non-Returnable Items: Certain items, such as consumables or clearance items, cannot be returned unless they are defective or damaged upon arrival.

3. Return Process

  • Step 1: To initiate a return, contact our customer support at [Insert Contact Information] within 7 days of receiving the product.
  • Step 2: Provide your order number, reason for return, and any supporting evidence (e.g., photos of the defect).
  • Step 3: Once your return is approved, we will provide instructions for returning the product. Please note that the shipping costs for returns are generally the responsibility of the customer unless the product is defective or incorrectly delivered.

4. Refunds

  • Eligibility for Refunds: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is not in its original condition or is damaged for reasons not due to our error).

5. Late or Missing Refunds

  • If you haven’t received your refund within 10 business days after approval, first check your bank account again.
  • Then, contact your credit card company or bank, as processing times may vary.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected]

6. Exchanges

  • We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at [email protected] within 7 days of receiving the product.

7. Contact Us

For any questions about our Return and Refund Policy, please reach out to us at: [email protected]